EnWellaEHR Suite
EnWella Help Center

How can we help?

Step-by-step guides, FAQ, and reference for everyone who uses EnWella — whether you are caring for patients or being cared for.

Try "appointment", "insurance", "note templates"

For patients

Activate your portal, book visits, message your team, and understand your bills.

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For providers & staff

Onboard your practice, build templates, manage scheduling, and submit clean claims.

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Most popular for patients

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  1. 1Activate your patient portalStep-by-step guide to setting up your EnWella patient account from an email or text invite.
  2. 2Sign-in options: passkey, Google, magic linkCompare the three ways to sign in to your patient portal and pick the one that fits how you use the portal.
  3. 3Book an appointmentHow to browse open slots with your provider and request an appointment from your patient portal.
  4. 4Join a telehealth visitHow to test your camera and microphone before your visit, and what to do if the call drops.

Most popular for providers

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  1. 1Your first week on EnWella — a checklistA focused, day-by-day path from blank workspace to seeing your first patient on EnWella.
  2. 2Invite your team and assign rolesHow to invite providers and staff, what each role can do, and how to grant time-limited access.
  3. 3Build a note templateHow to build a reusable note template with smart fields and signature blocks.
  4. 4Set your availabilityRecurring weekly templates, single-day overrides, and time-off blocks.

Frequently asked questions

I never got the invite. What do I do?
Check spam, then ask the clinic to resend. We do not let you self-register because patient records are private to a clinic.
Can I use one account for multiple clinics?
Yes. After your first clinic activates you, additional clinics that invite the same email will appear as separate cards on your home screen.
Can I share a portal with my spouse?
No, each adult needs their own. Parents can manage minor children — see the linked-account article below.
What if my phone is lost?
Sign in with a magic link from a new device, then go to Security and remove the lost device.
Are passkeys really safer than passwords?
Yes. They cannot be reused across sites, cannot be guessed, and do not work on a phishing page even if you tap the link by accident.
Why are some slots greyed out?
Either the slot is in the past, your insurance is not accepted by that provider, or it is held for follow-ups only.