Understanding your bill
How to read an invoice, what each line item means, and where to ask questions.
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Healthcare bills are confusing — even to clinicians. This article walks through the parts you will see on every EnWella invoice.
The four sections of every invoice
Charges (what was billed), Insurance (what they paid or denied), Adjustments (contractual write-offs), and Patient responsibility (what you owe). The number you owe is at the bottom — everything above is the audit trail.
CPT and ICD-10 codes
CPT codes describe what was done (e.g. 99213 = an office visit). ICD-10 codes describe the diagnosis. You do not need to know them, but they are there if you want to dispute a charge.
Asking a billing question
Tap "Question about this bill" on any invoice. The message goes to your clinic's billing team and is tracked separately from clinical messages so it gets the right person.
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